Contact
Email Ginylil
For help with CardFit Scanner, email support@ginylil.com.
Support
Get help without guesswork.
Best support input
Send the exact failure surface
The fastest support path is a short description of whether the issue happened while scanning, matching, opening listings, or installing the app.
Primary contact
Support mailbox
CardFit support is handled manually by Ginylil. Include enough context for us to reproduce the issue without asking you the same question twice.
Helpful details
What to include in your email
- Your device model and OS version
- The CardFit version and build number shown in the installed app or release channel
- Whether the issue happened while scanning, matching, or loading current listings
- Any on-screen error text you saw
Support scope
What we can help with
- Launch and camera-permission issues
- Questions about supported-card scope
- Deterministic match or ambiguity behavior
- Current-listing evidence or outbound-link questions
- Install problems in the release channel you are using
Privacy reminder
Normal scans stay local first
The standard release flow is still designed around on-device matching before any limited backend valuation request happens.